Thank You For Your Purchase!
Welcome To DVI Tech Solutions!
PLEASE READ THIS PAGE AND BOOKMARK IT!
This will make your life easier...
Why You Should Read This Entire Page:
Imagine getting a brand-new gadget you're excited to use, but instead of reading the directions, you toss them aside and jump right in. A few hours later, you're frustrated because nothing seems to work right. We've all been there! That's why it's crucial to read this entire page.
Think of it as your quick-start guide to getting the most out of your new software. It may seem like a lot, but every detail here is designed to help you hit the ground running, from understanding the payment plan to using the included SMS messages and emails effectively. Trust us—taking a few minutes to read through will save you time and frustration later!
Step 1: Logging In
I know this sounds silly, but you'd be surprised how many people don't do this... You get ZERO value from DVI Tech Solutions if you don't login to use it.
Here's a step-by-step on how to get logged in:
Open a new browser tab (keep this one open for reference).
Check your email (including spam & promotions folders).
Look for the email that says "Account Created |DVI Tech Solutions".
That email will contain your user name and password to log into dvitechsolutions.com
If you do not see it, please send a message to support immediately. It probably means you entered your email wrong during checkout.
Step 2: Passwords
DO NOT lose your password! But we get it, it happens. Here's some password best practices:
Your initial welcome email contains a random password to get you logged in. Save it on a notepad somewhere.
If you reset your password (because you forgot), check your spam! Sometimes it goes there.
I know. It's stupid. We don't like it either.When the system asks to send you a secret login code, select the phone number option. It's 100x
more reliable at sending codes via text.
If you can't find anything, please email support. I hope you're noticing a pattern...
Step 3: Fill Onboarding Link Form
Fill out Custom Values Manually OR with the Onboarding Link:
Check Side Tab
Click Onboarding Setup Link
You'll See a Form
Here's How You Fill In!
Step 4: Initial Account Setup
In this box, write a paragraph explaining that this is the recommended order that they consume the onboarding training. Explain that the Quickstart will get their account to a "Minimum Viable" state (with the provided frameworks) while the other trainings focus on getting the most out of the system if they choose to start building on their own.
Make them acutely aware that they need to do the Quickstart first and that it's a QUICK start
This quick, 5-video series will show you the shortest path to getting your DVI Tech Solutions account active and ready to collect leads. You should be able to complete it in one sitting.
This tutorial will showcase all the messaging capabilities of DVI Tech Solutions and show you how to take full advantage of the platform.
Did you know DVI Tech Solutions has a built-in scheduling platform? This series of videos will show you how to use DVI Tech Solutions for all your scheduling needs.
If you have a customer buying cycle longer than a day, DVI Tech Solutions will help you keep track of your prospects with the pipelines feature. Watch this series of videos to become a wiz in no time.
While DVI Tech Solutions sets you up with a basic website to start, we'll show you the full power of the DVI Tech Solutions website builder in this section of the tutorials. If you can dream it, you can probably build it on DVI Tech Solutions when it comes to websites.
Step 5: Resources Available
Once you're logged into the dashboard, you have access to a nearly unlimited amount of resources dedicated to help you succeed on the DVI Tech Solutions platform.
Here's where to find em... (you might wanna bookmark these too)
Searchable Help Docs: Search through our help docs full of video tutorials & step by step instructions Access Them Here
DVI Tech Solutions User Community: Ask a question in the community and get answers from people just like you. Often, the community is the most creative with solutions.
Access It Here.Self-Serve Billing Portal: If you need to do something simple like change a credit card or modify your subscription, access the self-serve billing portal here.
24/7 Live Chat Support: We have support agents standing by 24/7 to help you via live chat. Access it by clicking the widget at the bottom right of the screen when you're logged in.
Submit A Ticket: Got something unique? Head over to the Help Desk & Submit a ticket.
Email Support: We also do accept emails the old fashioned way. Email
A Final Word...
You just dumped a BUTTLOAD of stuff on your customer with this page. Now it's time to remind them that you're here for them and try to calm their nerves because while this page is 100% necessary, it just caused a fair amount of buyer's remorse. The ether is wearing off and they're realizing they have some work to do.
Remind them of the support options and assure them that other people just like them have succeeded on the software. sign off by giving them the support email address one more time.
