Frequently Asked Questions

During the Free Trial: Yes, you can cancel your subscription at any time during the free trial period without any charges. Simply notify us in writing via email or through our customer portal before the trial ends.

After the Free Trial: If you wish to cancel your subscription after the free trial, you must submit your cancellation request at least 15 days prior to your next payment due date. If you do not cancel within this time frame, your subscription will continue for the next billing cycle, and you will be responsible for the payment of that cycle.

Please note that we do not offer refunds or credits for any unused portion of the subscription term once payment has been processed.

If you have any further questions or need assistance with your cancellation, feel free to contact our support team at info@dvitechsolutions.com.

The monthly subscription covers your access to the platform and allows you to have unlimited users within it. The only other fee that may be charged is for usage of SMS & Email. However, these charges are minimal just $10 dollars will give you about 10,000 emails or 1,000 text messages. Unless you are running extremely large marketing campaigns that much is sufficient for most small businesses. Plus we also provide you with complimentary credits to get you started.

YES! We provide you with help docs, video how-to tutorials, step-by-step guides, interactive user guides, and even Live Chat tech support. If that's not enough, we also offer on-demand Zoom support. You will have all the help you need to be fully successful!

We want to make sure you are set up for success, so help you get set up and train you on how to use DVI Tech Solutions on a day-to-day basis. You'll be greeted with an hour-long training session and technical setup call. You'll experience a white-glove onboarding experience to get you ready to grow your business.